We're hiring!

🏢 About 1stCraft

1stCraft is a 100% remote ERP consulting agency with a sharp focus on implementation excellence. We help clients scale smarter by delivering ERP solutions with ownership, professionalism, and strategic thinking. Our team of 20+ Gen Y professionals thrives in a culture of openness, responsibility, non-micromanagement, and learning from mistakes.
As we grow, we’re ready to bring our first HR leader on board—someone who can build strong people systems, create clarity and boundaries, and drive engagement in a remote-first environment.

🎯 What You’ll Be Responsible For

• Recruitment & Talent Pipeline
  • Manage end-to-end hiring for roles such as Business Analysts, Developers, Project Managers, and Customer Success.
  • Build relationships with universities, job boards, and recruiters.
  • Maintain a candidate database for future hiring needs.
    

• Onboarding & Training
  • Design and implement core HR processes including hiring, onboarding, performance management, employee engagement, L&D, and off boarding.
  • Create onboarding plans for new hires, ensuring they understand company processes, tools, and culture.
  • Coordinate training sessions with department leads.
    

• Performance & KPI Management
  • Lead employee performance and KPI management frameworks with measurable success metrics.
  • Implement company-wide KPI tracking system.
  • Monitor attendance, leave, and productivity discipline (especially in WFH setup).
  • Prepare performance reports for leadership.
    

• Employee Relations & Culture
  • Establish clear policies and boundaries (e.g., working hours, leave structure, code of conduct) while keeping the balance between flexibility and accountability.
  • Build and drive remote engagement programs that foster connection, productivity, and a sense of belonging.
  • Act as the go-to for employee concerns, conflict resolution, and policy guidance.
  • Plan engagement activities to maintain morale.
    

• Compliance & Administration
• • Manage employment contracts, benefits, and HR records.
  • Partner with leadership to support workforce planning, org design, and succession.
  • Act as a trusted point of contact for all employee-related matters (conflict resolution, feedback, retention plans).
  • Implement or recommend HR tech tools to streamline and digitize processes.
  • Ensure compliance with Thai labor laws, remote working standards, and risk management.

✅ What We’re Looking For

• 3–5 years of HR experience (preferably in tech or consulting firms).
• Strong recruitment skills.
• Knowledge of Thai labor law.
• Comfortable with remote workforce tools.
• Proactive, organized, and able to enforce standards without damaging culture.
• Thai native speaker; good English is a plus.

🌟 Nice to Have

• Experience scaling a company from 20–50+ employees.
• Experience working with ERP companies, SaaS firms, or tech companies.

💡 What You’ll Love About 1stCraft

• 100% remote work setup.
• Culture that values learning from mistakes over blame.
• Ownership without micromanagement.
• Young, talented, and open-minded team.
• Opportunity to shape the future of our People & Culture function from the ground up.

🏢 About 1stCraft

We’re looking for a Customer Success Specialist who can bridge the gap between our clients and our delivery team. You’ll be the main point of contact after Go-Live, helping clients maximize their ERP investment, answering questions, and spotting opportunities for additional value. You don’t need to be a deep ERP developer — but you must be comfortable learning our ERP modules enough to answer common client questions and guide them to solutions.

🎯 What You’ll Be Responsible For

• Client Onboarding & Adoption
  
  • Introduce yourself as the main contact after project Go-Live.
  • Conduct client check-ins during the 60–90 day Hypercare period.

• ERP Support
  
  • Handle “how-to” questions and minor configuration issues for your assigned modules.
  • Use and maintain the Knowledge Base for consistent answers.
  • Escalate technical or complex change requests to BAs/Developers.

• Ticket Management
  
  • Log, prioritize, and track tickets from clients.
  • Ensure timely resolution and clear communication back to clients.

• Relationship Management
  
  • Maintain strong relationships with client stakeholders.
  • Monitor satisfaction and prevent churn.

• Upsell Opportunities
  
  • Identify needs for additional modules, training sessions, or process improvements.
  • Pass leads to the sales/pre-sales team.

✅ What We’re Looking For

• 1–3 years in ERP support, IT helpdesk, or software customer service.
• Familiarity with ERP modules such as Finance, HR, Inventory, or Manufacturing (training provided).
• Strong communication and problem-solving skills.
• Ability to translate client business issues into ERP solutions.
• Organized and good at multitasking.
• Thai native speaker; basic English reading/writing.

💡 What You’ll Love About 1stCraft

• 100% remote work setup.
• Culture that values learning from mistakes over blame.
• Ownership without micromanagement.
• Young, talented, and open-minded team.
• Opportunity to shape the future of our People & Culture function from the ground up.
• Competitive salary + performance incentives.
• ERP training program (functional specialization).
• Career growth path to Senior CS or BA role.

🏢 About 1stCraft

The Mid-Level Business Analyst bridges business needs and technical solutions by analyzing requirements, designing system configurations, and supporting clients throughout the ERP implementation lifecycle. This role focuses on gathering and validating requirements, leading solution design, and ensuring that system deliverables meet client objectives while adhering to project timelines.

🎯 What You’ll Be Responsible For

• Requirements & Solution Design
  • Lead the process of gathering, analyzing, and documenting business requirements from clients through workshops, interviews, and process reviews.
  • Own the solution design and fit-gap analysis, ensuring proposed ERP configurations align with client needs and best practices.
  • Translate business requirements into detailed Functional Specification Documents for configuration and development teams.

• Configuration & Customization
  • Configure ERP modules according to approved specifications.
  • Collaborate with developers on customizations, ensuring that changes are aligned with documented requirements.
  • Conduct internal reviews to verify configuration accuracy before client demonstrations.

• Testing & Quality Assurance
  • Plan and execute User Acceptance Testing (UAT), including test case preparation, issue tracking, and defect resolution follow-up.
  • Provide feedback to the implementation team to ensure high-quality deliverables.

• Documentation & Training
  • Take ownership of creating and maintaining user manuals and training materials for client reference.
  • Lead user training sessions to ensure key users can confidently operate the system.

• Collaboration & Support
  • Work closely with the Project Manager, Project Coordinator, and other team members to ensure project milestones are met.
  • Actively participate in risk and issue discussions, providing insights from a functional perspective.
  • Support knowledge transfer sessions internally and with clients to ensure smooth handovers.
  • Provide input for go-live readiness assessments, ensuring functional areas are fully prepared.
    
    

• Post-Go-Live & Continuous Improvement
  • Assist in post-go-live support by validating reported issues, identifying root causes, and suggesting process improvements
  • Contribute to lessons learned documentation to improve future project delivery.

✅ What We’re Looking For

• Bachelor’s Degree in Business, Information Systems, or related field.
• 2–4 years of experience in ERP implementation or business analysis.
• Solid understanding of business processes in areas such as Sales, Purchasing, Inventory, and Accounting.
• Strong analytical skills with the ability to translate complex requirements into actionable system changes.
• Experience with process mapping, documentation tools, and ERP configuration.
• Excellent communication and presentation skills in both technical and non-technical contexts.

💡 What You’ll Love About 1stCraft

• 100% remote work setup.
• Culture that values learning from mistakes over blame.
• Ownership without micromanagement.
• Young, talented, and open-minded team.
• Opportunity to shape the future of our People & Culture function from the ground up.
• Competitive salary + performance incentives.
• ERP training program (functional specialization).
• Career growth.

Project managers are responsible for planning and overseeing projects to ensure they are completed in a timely fashion and within budget. Project managers plan and designate project resources, prepare budgets, monitor progress, and keep stakeholders informed the entire way.

Your responsibilities include, but not limited to, the following:

• Creating long- and short-term plans, including setting targets for milestones, adhering to deadlines and allocating resources
• Delegating tasks on the project to Business Analyst positioned to complete them
• Identifying and managing potential risks and liabilities of multiple projects
• Assisting in the definition of project scope and goals
• Making effective decisions when presented with multiple options for how to progress with the project
• Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy
• Communicating with executives or the board to keep the project aligned with their goals
• Performing quality control on the project throughout development to maintain the standards expected
• Adjusting schedules and targets on the project as needed
• Motivating people involved in the project to complete tasks on time

Qualifications and Traits:

• Minimum Bachelor’s Degree in business administration, communication arts or related field
• At least 1-3 years of working experience as project manager, account executive or in similar position preferably in the B2B business
• Must have a strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance.
• Must be able to handle multiple projects and effectively manage different timelines
• Experience in managing remote teams is an advantage
• Experience in managing multi-channels; phone, email and live chat is an advantage
• Good in Microsoft products including Word, Excel, PowerPoint, Google Docs, Google Sheet, Keynote and etc.
• Good in Project Management Tools is a PLUS: JIRA, Clickup and etc.
• Proven ability to solve problems creatively
• Strong familiarity with project management software tools, methodologies, and best practices
• Experience seeing projects through the full life cycle
• Excellent analytical skills
• Experienced in ERP is a big plus
• Good in English is preferred communication skills (verbal & written)